Return & Refund Policy
We hope you love your purchase from MAEVE & ROSE. If something isn’t quite right, eligible items can be returned to us in accordance with the conditions below.
RETURN TIMEFRAMES
Full-price items: Returns must be requested within 30 days of receiving your order.
Sale items: Returns must be requested within 14 days of receiving your order.
Return shipping costs are the responsibility of the customer.
Refunds are only issued once we have received and inspected your return. All returned items must be unworn, unused and in their original condition, with all original tags still attached.
Please keep in mind that the return and refund process can take some time, including return shipping, inspection, and processing by your payment provider.
We may be unable to accept items that show signs of wear or use, including make-up, fake tan, perfume, body lotion, body odour, stains, damage or other visible signs that the item has been worn.
HOW TO MAKE A RETURN
To start a return, please contact us at:
Please include the following information:
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Your full name
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Your order number
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The item or items you would like to return
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Your reason for returning the item
Once we receive your request, we will provide you with the appropriate return instructions.
Please do not send your return before receiving the return instructions from us.
GIFT CARD OPTION
Where this option is available, you may choose to receive your refund as a MAEVE & ROSE gift card instead of having the amount returned to your original payment method.
Customers who choose a gift card will receive an additional 5% bonus on the eligible refund value.
Please choose carefully. Once you have selected and received a gift card, it cannot be exchanged for cash or changed back to a refund to your original payment method.
Gift cards are valid for 6 months from the date of issue.
LATE RETURNS
Returns submitted outside the applicable return period may not be accepted.
Full-price items cannot be returned after the applicable 30-day return period, while sale items cannot be returned after the applicable 14-day return period.
The additional 5% gift card bonus does not apply to late returns.
This does not affect any statutory rights you may have under applicable consumer law.
FAULTY, INCORRECT OR MISSING ITEMS
If you receive an item that is faulty or incorrect, or something is missing from your order, please contact us as soon as possible so we can look into the issue.
Email us at support@maeveroseireland.com and include:
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Your full name
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Your order number
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The affected item
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A description of the issue
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Clear photographs where applicable
Our customer service team will review the information and help you with the appropriate next steps.
EXCHANGES
At this time, MAEVE & ROSE does not offer direct exchanges.
If you would prefer another size, colour or style, you can return the eligible item in accordance with this Return Policy and place a new order through our website.
NON-RETURNABLE ITEMS
Certain products may be excluded from our standard voluntary returns policy where clearly indicated on the relevant product page or where a return cannot be accepted for hygiene or other applicable reasons.
Items that do not meet our return conditions may be refused.
We are also unable to accept products that were originally purchased from another retailer, marketplace or website rather than directly from MAEVE & ROSE.
Any exclusions under our voluntary returns policy do not affect rights you may have under applicable consumer law.
REFUNDS
Once your return reaches us, we aim to inspect and process it within 10 working days.
Once your return has been approved and processed, we will notify you by email. Eligible refunds will be issued to your original payment method unless you have selected an available gift card option.
Please remember that your bank or payment provider may require additional time to make the refunded amount available in your account.
If you have not received confirmation after the processing period, please contact support@maeveroseireland.com with your order number and proof of return.
Please keep your proof of postage or other return documentation until your refund has been successfully completed.
Under our standard voluntary returns policy, original delivery charges are generally not refunded. Any refund of delivery charges required by applicable consumer law will still be honoured.
OUR RIGHT TO REFUSE A RETURN
MAEVE & ROSE reserves the right to refuse returns that do not meet the conditions set out in this Return Policy, subject always to your statutory consumer rights.
If you have any questions about a return, please contact us at:
MAEVE & ROSE
Email: support@maeveroseireland.com